FAQs
Answer to common questions
Choose the desired quantity and the shade/size if applicable, then click on "Add to Shopping Bag". You will be invited to create an account or check out as a guest. Simply follows the screens through until you receive confirmation that the transaction has been accepted
Product unavailable:
Among the Lancôme products you can purchase online, a product may temporarily be unavailable. In this event, you can click on 'Notify me' and leave your email address to be notified as soon as the product is back in stock.
The number of identical articles is limited to 5 for the same order.
Lancôme is obliged to apply these limits for delivery and payment security reasons.
We currently accept all major credit cards which include: Visa, MasterCard, American Express, Discover, or debit cards with the Visa/MasterCard logo. Cash on delivery is also accepted.
Unfortunately, we do not accept personal checks.